Frequently Asked Questions
FAQs
Finding my closest supplier by brand
Most of our products carry a standard 2 year warranty, with the exception of our heated glove batteries: which carry a 12 month warranty. Please note if any item is queried under warranty we do require a proof of purchase to clarify the date – this can be a receipt or a card statement. For further information please contact our support team by visiting
Do ARN ship internationally?
We distribute worldwide to 37 countries (and expanding!) Please use our ARN worldwide page to find the distributor in your country
Can I buy directly from ARN?
Unfortunately, ARN only deals directly into the dealer network so to purchase one of our products you will need to find your local ARN stockist. For more information please visit
I need more sizing information
If you are needing more information on our sizing measurements then please follow the below link to our sizing chart.
Need to make a complaint?
If you need to contact ARN about a complaint then please go to and fill out the contact us form. One of our team members will respond within 24hours to help rectify this for you.
How long is the warranty on my ARN product?
Most of our products carry a standard 2 year warranty, with the exception of our heated glove batteries: which carry a 12 month warranty. Please note if any item is queried under warranty we do require a proof of purchase to clarify the date – this can be a receipt or a card statement. For further information please contact our support team by visiting
What is the warranty process?
If you are experiencing a warranty issue with any of your items purchased, then the first step to take is to source out your proof of purchase and contact the store you purchased this from. They will ask for you to return the faulty item for them to see. Once back they will fill out a return application with us and we will collect this to have it inspected by one of our technical advisors. This processing time can vary dependant on the time of the year, so we usually quote a 7-10 working day time frame, this includes shipment timing too.
Registering your Warranty
If you would like to register the warranty for your ARN products then please follow the below link –
In&Motion Airbag Information
For more information onARN In&Motion integrated airbag systems then please follow the below linkThis link has the answers to all of your airbag queries.
Here is a link to the In&Motion instructions via PDF. This manual shows you everything from setting up your box, learning how to keep it up to date and learn what your lights mean when there is a fault
Cleaning your leather garment (non-airbag)
- Firstly, start by removing the inner lining, this is usually zipped in with some press studs holding the arms/legs down.
- To clean, firstly use a damp cloth to wipe down all the dirt from the product.
- Use a new clean cloth and apply some leather cleaning solution which will keep the leather subtle and stop it from cracking.
- The thermal liner you removed at the start can be placed into a washing machine on a standard 30degree wash.
- Finally, once dry you can choose to spray with a fabric freshener to keep it smelling fresh.
Cleaning my textile garments (Textile Non-Airbag)
- Firstly, start by removing the inner lining, this is usually zipped in with some press studs holding the arms/legs down.
- Remove all the armour from your garment, this is usually in a pocket which is sealed by Velcro.
- Fill a tub with warm water and place the garment inside to soak. Once the jacket has been soaked through you can agitate the outer material with a soft brush to get in between the fibres and clean out all the dirt.
- You can buy specialist cleaning products which are specifically designed for this use from most motorcycle dealers. If you do choose to use any products, then we would advise to patch test on a hidden area before hand and do so at your own risk. Please ensure you read all the care instructions before applying and if you are unsure then seek advice from the supplier.
- The thermal liner you removed at the start can be placed into a washing machine on a standard 30degree wash.
- Once satisfied the garment is clean then you can leave it to dry in a well-ventilated area (avoid leaving this in direct sunlight as this may bleach the product).
- Finally, once dry you can choose to spray with a fabric freshener to keep it smelling fresh.
Finding my closest supplier by brand
Most of our products carry a standard 2 year warranty, with the exception of our heated glove batteries: which carry a 12 month warranty. Please note if any item is queried under warranty we do require a proof of purchase to clarify the date – this can be a receipt or a card statement. For further information please contact our support team by visiting
Do ARN ship internationally?
We distribute worldwide to 37 countries (and expanding!) Please use our ARN worldwide page to find the distributor in your country
Can I buy directly from ARN?
Unfortunately, ARN only deals directly into the dealer network so to purchase one of our products you will need to find your local ARN stockist. For more information please visit
I need more sizing information
If you are needing more information on our sizing measurements then please follow the below link to our sizing chart.
Need to make a complaint?
If you need to contact ARN about a complaint then please go to and fill out the contact us form. One of our team members will respond within 24hours to help rectify this for you.
How long is the warranty on my ARN product?
Most of our products carry a standard 2 year warranty, with the exception of our heated glove batteries: which carry a 12 month warranty. Please note if any item is queried under warranty we do require a proof of purchase to clarify the date – this can be a receipt or a card statement. For further information please contact our support team by visiting
What is the warranty process?
If you are experiencing a warranty issue with any of your items purchased, then the first step to take is to source out your proof of purchase and contact the store you purchased this from. They will ask for you to return the faulty item for them to see. Once back they will fill out a return application with us and we will collect this to have it inspected by one of our technical advisors. This processing time can vary dependant on the time of the year, so we usually quote a 7-10 working day time frame, this includes shipment timing too.
Registering your Warranty
If you would like to register the warranty for your ARN products then please follow the below link –
In&Motion Airbag Information
For more information onARN In&Motion integrated airbag systems then please follow the below linkThis link has the answers to all of your airbag queries.
Here is a link to the In&Motion instructions via PDF. This manual shows you everything from setting up your box, learning how to keep it up to date and learn what your lights mean when there is a fault
Cleaning your leather garment (non-airbag)
- Firstly, start by removing the inner lining, this is usually zipped in with some press studs holding the arms/legs down.
- To clean, firstly use a damp cloth to wipe down all the dirt from the product.
- Use a new clean cloth and apply some leather cleaning solution which will keep the leather subtle and stop it from cracking.
- The thermal liner you removed at the start can be placed into a washing machine on a standard 30degree wash.
- Finally, once dry you can choose to spray with a fabric freshener to keep it smelling fresh.
Cleaning my textile garments (Textile Non-Airbag)
- Firstly, start by removing the inner lining, this is usually zipped in with some press studs holding the arms/legs down.
- Remove all the armour from your garment, this is usually in a pocket which is sealed by Velcro.
- Fill a tub with warm water and place the garment inside to soak. Once the jacket has been soaked through you can agitate the outer material with a soft brush to get in between the fibres and clean out all the dirt.
- You can buy specialist cleaning products which are specifically designed for this use from most motorcycle dealers. If you do choose to use any products, then we would advise to patch test on a hidden area before hand and do so at your own risk. Please ensure you read all the care instructions before applying and if you are unsure then seek advice from the supplier.
- The thermal liner you removed at the start can be placed into a washing machine on a standard 30degree wash.
- Once satisfied the garment is clean then you can leave it to dry in a well-ventilated area (avoid leaving this in direct sunlight as this may bleach the product).
- Finally, once dry you can choose to spray with a fabric freshener to keep it smelling fresh.